This was an interesting aspect of this tour which involved the overview of learner support by the Student Services Manager, Elizabeth Mullet. To help with understanding and experiencing the nature of support given, the team was taken into the Learner Support section and connected to one each of the frontline staff. Current issues which were shared with the team included:
- The digital divide- the need to understand students’ increasingly online environment in order to offer credible information, advice and guidance and support students who are under confident using learning technologies. (They have found that 20% of OU students do not log into their student email accounts).
- Student Support Review-closer working between academic, educational and educational student support.
- The Learner Support Framework has proved useful in demonstrating to faculties the value of what they do.
1 comment:
Hi Louise and Ala - thank you for keeping us with you as you proceed on your exciting tour. I notice you are dressed up a bit more now so the weather does get cold every now and then in summer. The weather is beginning to turn too, over here and we are getting the onset of 'winter'. Just wanted to let you know we are following with interest and are sure you are making a great contribution to the very relevant issues and sessions you have been involved in. All the best, Eileen
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